Terms and Conditions

PRODUCTS AND SERVICES I PROVIDE

All my products are handmade by me in my studio in Cornwall. I use the very best quality materials. My jewellery collections usually consist of many one-off pieces that I create intuitively, usually designed around the featured stone.

PAYMENT TERMS

I accept all major debt and credit cards as well as paypal payments to make the transaction as easy as possible for you. Once payment has been made in full I will ship items out. Any commission items will need to pay a deposit before any work begins to confirm your order and I will discuss further details of payments with you. A payment plan can be put in place if necessary. The final payment will be the overall cost of the item minus the deposit and any other previous payments- if working to a payment plan.

TIMELINES FOR DELIVERY AND COSTS ASSOCIATED

For all made-to-order products please allow 3-4 weeks before your item is shipped whilst I lovingly hand make your piece. Once completed I will email you to confirm that it is ready for shipping. All pieces will be shipped via special delivery to ensure that delivery is guaranteed.

WHAT HAPPENS IF EITHER PARTY DOESN'T DELIVER OR PAY

Items will only be posted once full payment is received- if you wish to set up a payment plan for a specific piece please contact me at zoe@zoehowarth.com to discuss and arrange. The product will only be shipped once the final payment is completed. This includes all commission and custom-made items.

NOTICE REQUIRES

Please give notice of any issues as soon as possible. If it is regarding an item that has been shipped to you please contact me within 14 days. If you are unsure of any details please email me with any questions and queries at zoe@zoehowarth.com

COMPANY DETAILS & CONTACT INFO

Zoe Howarth Designs Sunset Farm Porthleven Helston Cornwall TR13 0RB

07800529268  zoe@zoehowarth.com

REFUNDS & RETURNS POLICY

HOW LONG DO YOU HAVE TO RETURN AN ITEM?

I take pride in my work and really want to you love your handmade piece but if you are not completely satisfied with your purchase or are having issues with sizing etc please contact me within the first 14 days of receiving your piece and I will try my hardest to rectify the matter if that results in adjustment, exchange or refund.

CONDITION OF PRODUCT ELIGIBLE FOR RETURN

Please return items in the perfect condition that you received it in.

REQUIREMENTS- RECEIPT/ PROOF OF PURCHASE

Please make sure you keep your receipt/ order number as ref of your purchase. We will also ask for your name and address to confirm.

WHEN YOU CAN EXPECT A REFUND

Please expect a refund within 7 working days after we have received the item back or within 7 working days of confirming the cancellation of your order.

WHO IS RESPONSIBLE FOR COVERING POSTAGE COSTS

The customer is responsible for the postage costs of the item. If you are returning an item for a refund we will refund the product in full minus the original postage costs.

ITEMS NOT ELIGIBLE FOR RETURN INC SALES ITEMS

Items not eligible for return include stud earrings for hygiene reasons. You are eligible to return earrings with hooks but for hygiene reasons the earhooks will have to be replaced so a deduction of £2 from the original purchase price will be the amount refunded. PLEASE NOTE ANY COMMISSION ITEMS THAT HAVE BEEN CUSTOM-MADE TO YOUR SPECIFICATIONS CANNOT BE RETURNED.

HOW TO RETURN AN ITEM

If you wish to return an item or discuss anything you are not happy with please email me at zoe@zoehowarth.com and I will do my best to resolve any issues. Please post items to; Zoe Howarth Designs, Sunset Farm, Porthleven, Cornwall. UK TR13 0RB.

AM I ABLE TO SUPPLY SUBSTITUTE GOODS/SERVICES OF EQUIVALENT QUALITY & PRICE?

If the customer wishes to exchange an item for a piece of equivalent price, or pay the difference this is by all means possible. Please note that commission items are not included for this option.

SHOPPER HAS THE RIGHT TO CANCEL WITHIN 7 DAYS OF RECEIPT OF GOODS AND REFUNDED IN FULL. THANK YOU FOR SHOPPING WITH US TODAY!