Terms and Conditions
AND SERVICES I PROVIDE
my products are handmade by me in my studio in Cornwall. I use the
very best quality materials. My jewellery collections usually consist
of many one-off pieces that I create intuitively, usually designed
around the featured stone.
accept all major debt and credit cards as well as paypal payments to
make the transaction as easy as possible for you.
payment has been made in full I will ship items out. Any commission
items will need to pay a deposit before any work begins to confirm
your order and I will discuss further details of payments with you. A
payment plan can be put in place if necessary. The final payment will
be the overall cost of the item minus the deposit and any other
previous payments- if working to a payment plan.
FOR DELIVERY AND COSTS ASSOCIATED
all made-to-order products please allow 3-4 weeks before your item is
shipped whilst I lovingly hand make your piece. Once completed I
will email you to confirm that it is ready for shipping. All pieces
will be shipped via special delivery to ensure that delivery is guaranteed.
WHAT HAPPENS IF EITHER PARTY DOESN'T DELIVER OR PAY
will only be posted once full payment is received- if you wish to set
up a payment plan for a specific piece please contact me at
firstname.lastname@example.org to discuss
and arrange. The product will only be shipped once the final payment
is completed. This includes all commission and custom-made items.
give notice of any issues as soon as possible. If it is regarding an
item that has been shipped to you please contact me within 14 days.
If you are unsure of any details please email me with any questions
and queries at email@example.com
COMPANY DETAILS & CONTACT INFO
Cornwall TR13 0RB
& RETURNS POLICY
LONG DO YOU HAVE TO RETURN AN ITEM?
take pride in my work and really want to you love your handmade piece
but if you are not completely satisfied with your purchase or are
having issues with sizing etc please contact me within the first 14
days of receiving your piece and I will try my hardest to rectify the
matter if that results in adjustment, exchange or refund.
OF PRODUCT ELIGIBLE FOR RETURN
return items in the perfect condition that you received it in.
RECEIPT/ PROOF OF PURCHASE
make sure you keep your receipt/ order number as ref of your
purchase. We will also ask for your name and address to confirm.
YOU CAN EXPECT A REFUND
expect a refund within 7 working days after we have received the item
back or within 7 working days of confirming the cancellation of your
IS RESPONSIBLE FOR COVERING POSTAGE COSTS
customer is responsible for the postage costs of the item. If you are
returning an item for a refund we will refund the product in full
minus the original postage costs.
NOT ELIGIBLE FOR RETURN INC SALES ITEMS
not eligible for return include stud earrings for hygiene reasons.
You are eligible to return earrings with hooks but for hygiene
reasons the earhooks will have to be replaced so a deduction of £2
from the original purchase price will be the amount refunded.
NOTE ANY COMMISSION ITEMS THAT HAVE BEEN CUSTOM-MADE TO YOUR
SPECIFICATIONS CANNOT BE RETURNED.
TO RETURN AN ITEM
you wish to return an item or discuss anything you are not happy with
please email me at firstname.lastname@example.org
and I will do my best to resolve any issues. Please post items to;
Howarth Designs, Sunset Farm, Porthleven, Cornwall. UK TR13 0RB.
I ABLE TO SUPPLY SUBSTITUTE GOODS/SERVICES OF EQUIVALENT QUALITY &
the customer wishes to exchange an item for a piece of equivalent
price, or pay the difference this is by all means possible. Please
note that commission items are not included for this option.
HAS THE RIGHT TO CANCEL WITHIN 7 DAYS OF RECEIPT OF GOODS AND
REFUNDED IN FULL.
THANK YOU FOR
SHOPPING WITH US TODAY!